Terms of Use

1. Agreeing to these terms

These terms are an agreement between you and Techstation Egypt (techstation.eg), registered in the Arab Republic of Egypt under commercial registration 82770, Kemetra's owner, developer and operator ("Kemetra", "we"), on your use of Kemetra (Kemetra.ai) and all its services: the website, the console, the mobile apps, the community, the kids' space, business pages and their AI agents, Kemetra's agents, and the wallet and plans. By opening an account or using the platform, you agree to these terms and to the privacy policy. If you do not agree, do not use the platform.

2. Who may use Kemetra

• You must be 18 or older and legally able to contract.
• Children join only through their guardian, in the kids' space (section 7).
• No one whose account we closed for breaking these terms may use the platform again without our permission.

3. Your account and mandatory verification

• Verification is a condition: you must verify your identity with a valid official document (national ID or passport) and a live check of your face, and give real, accurate and complete data, updating it if it changes.
• Face print: by verifying, you explicitly agree that Kemetra makes your face print from your document and live check and keeps it, for your safety, other users' safety and the platform's credibility, as the privacy policy explains.
• One account per person: you may not open more than one personal account, use someone else's document, or impersonate any person or body.
• You are responsible for your account: for keeping your sign-in secure and for everything done through it. Tell us at once if you suspect it is used without your permission.
• We may refuse a verification, ask for more, review it by hand, or cancel it if it proves untrue.

4. Profile photos

• Men: a male user's community profile photo must be a real photo of his own face alone, matching his verified face. We refuse a photo that is not, and may remove it at any time.
• Women: a female user's profile photo is optional: her photo, a child's photo, any suitable picture, or none, except one showing a grown man's face, while her identity stays verified with us.
• The rule follows the sex stated on the identity document.
• In every case, another person's photo or an indecent picture is not allowed.

5. Community rules

You may not:

• post pornographic or violent content, or content inciting hatred or discrimination, or insulting religions;
• harass, threaten, blackmail or bully anyone, or contact children inappropriately in any way;
• publish others' personal data without their permission, or pictures of people without their consent;
• defraud, raise money outside the platform's approved channels, or impersonate a charity or body;
• spread false or misleading information, including false missing-person reports;
• send unauthorised advertising or spam, or use automated tools to collect data or post;
• try to break into the platform, get around its systems, picture checks or limits, or manipulate the AI agents;
• do anything against Egyptian law or others' rights.

We may remove violating content, restrict or close the account, and inform the competent authorities when needed. You can report any content from its menu.

6. Your content

• What you post stays yours, and you alone are responsible for it, its accuracy and your right to post it.
• You grant Kemetra a worldwide, non-exclusive, royalty-free licence to host, show, copy and format your content as far as running the platform and showing it to those you let see it requires. The licence ends when you delete the content, except what was already shared or must be kept by law.

7. The kids' space and the guardian's responsibility

• A child is added only by their verified guardian, from the guardian's own account.
• The guardian declares and warrants, under their full and sole responsibility, that all the child's data they give is 100% accurate, that they are the child's legal guardian, and that they agree to these terms and the privacy policy on the child's behalf.
• The guardian is responsible for following the child's use of the platform and for the choices in the child's settings.
• The guardian alone bears any liability or harm arising from inaccurate data they gave, or from adding a child who is not in their guardianship, and indemnifies Kemetra against any claim arising from it.
• We may deactivate the child's and the guardian's accounts, without notice, when we doubt the data or the guardianship, and inform the competent authorities if needed.

8. Business pages and their AI agents

• A page's owner is responsible for its information and activity, its licences, its dealings with its customers, and what it teaches its agent.
• An AI agent can be wrong. The page's owner should review its settings and follow its conversations.
• Using WhatsApp is also subject to Meta's terms and policies.
• Kemetra is not a party to any dealing between a page and its customers, and does not guarantee its products or services.

9. Kemetra's agents

Kemetra's agents (Kemetra, Khair, Mafqodin, Seshat) and the pages' agents are built on Kemetra's mind, which is Techstation Egypt's engineering: understanding, rules, memory, the tools they act through and the check of every answer, inside Kemetra's own system and under its management. The agent proposes and Kemetra's system acts; nothing binds you without your confirmation. They help and guide you, and their answers can be wrong. They are not binding medical, legal, financial or religious advice, nor a substitute for the competent authorities. In an emergency, call emergency numbers first.

10. Khair

• Verified charities publish humanitarian cases and are responsible for their accuracy, their verification, and the use of what is given to them.
• Kemetra is a platform for showing and connecting; it does not guarantee any case's accuracy or any help's arrival, unless it says so expressly.
• Asking for donations or money transfers to any person outside the platform's approved channels is not allowed.

11. Mafqodin

• A missing-person report must be true and made with the consent of whoever has the right. A false report is a serious violation and may expose its author to legal action.
• Report to the police and competent authorities first. Kemetra helps; it does not replace them.
• We cooperate with the competent authorities on missing people.

12. Suggestions and concerns

What you send us as suggestions and concerns (including to Seshat) is filed in your name and stays between you and our team. Kemetra may use the ideas in it to improve the platform, without any obligation to build them and without payment to you.

13. Plans, wallet and payments

• Prices are shown before you pay, including the applicable taxes or with them added as shown.
• The Kemetra wallet is a balance for Kemetra's services: it is not a bank account or a savings product, and earns no interest.
• When you pay, the wallet's balance is used first and the card pays only the rest. Part of the balance may be held for an order awaiting payment, and is used or released when the order ends.
• Promotional credit Kemetra gives is a gift: it is not refundable in cash and not transferable.
• Monthly plans renew automatically while renewal is on; you can turn it off any time before the renewal date.
• Refunds follow the refund policy published on the platform and Egyptian law.
• We issue your receipts and tax invoices electronically.

14. Kemetra's property

The platform, its name, design, logos, icons, texts, software, its own AI technology and agents belong to Techstation Egypt, or are licensed to it. You may not copy, modify or use them beyond what the platform allows.

The names and places of countries' regions and cities come in part from the countries-states-cities database (github.com/dr5hn/countries-states-cities-database), made available under the Open Database License (ODbL 1.0).

15. Suspension and termination

• We may restrict, suspend or close your account for breaking these terms or the law, or to protect users or the platform.
• You may deactivate your account at any time from your settings, and remain bound by what you owed before.
• Provisions that by their nature survive termination stay in force, including liability, indemnity and governing law.

16. Disclaimers and limits of liability

• The platform is provided "as is" and "as available". We take due care for it to run safely and continuously, but do not guarantee it free of errors or interruptions.
• We are not responsible for the content of users, pages or charities, or for their dealings with each other.
• To the fullest extent the law allows, Kemetra is not liable for indirect or consequential damages or lost profits, and its liability in any case is limited to what you paid Kemetra in the three months before the event.
• Nothing above limits any liability the law does not allow to be limited.

17. Indemnity

You indemnify Kemetra, its officers and employees against any claim, loss or expense arising from your breach of these terms or the law, your content, inaccurate data you gave, or your violation of others' rights.

18. Governing law and disputes

These terms are governed by the laws of the Arab Republic of Egypt. We first seek to settle any dispute amicably through contacting us; failing that, the courts of Cairo have jurisdiction.

19. Changes to these terms

We may change these terms. We announce material changes on the platform before they take effect, and continuing to use the platform after they take effect is acceptance of them.

20. Contact

Techstation Egypt, Kemetra's owner and developer · techstation.eg · legal@kemetra.ai · collaborations: partners@kemetra.ai